Privacy Policy for PixelHearth.com
PixelHearth (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all visitors, users, customers, and partners who interact with our website, pixelhearth.com. We recognize the importance of privacy and are dedicated to maintaining the confidentiality, integrity, availability, and security of personal data entrusted to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in compliance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Introduction
We place the highest importance on safeguarding your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data when you use pixelhearth.com, and informs you about your data protection rights under applicable legislation. We commit to processing your information lawfully, fairly, and transparently.
2. Scope of This Policy and Data Controller Information
This Privacy Policy applies to all personal data collected through pixelhearth.com, associated services, and any communication you have with us via our platforms. PixelHearth is the data controller for the purposes of GDPR and determines the means and purposes of data processing conducted through this site.
For any questions related to your data or this policy, please contact us at: [email protected].
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data, depending on your interaction with our services:
a. Usage Data
Includes your browser type, IP address, session time, pages visited, referring URLs, device time zone settings, and diagnostics related to your browsing activity on pixelhearth.com.
b. Account Data
Includes your full name, billing and shipping addresses, email address, phone number, username, and other login credentials provided upon account registration.
c. Profile Data
Includes your user preferences, purchase history, bookmarks, wish lists, cart activity, activity logs, and behavioral data related to your interactions on the website.
d. Communication Data
Includes correspondences with our support team, records of your inquiries or feedback, and any other information you provide when contacting us.
e. Technical Data
Includes device type, operating system version, browser platform, screen resolution, network settings, and other system configurations used to access pixelhearth.com.
f. Transaction Data
Includes order details, invoicing information, payment confirmation, delivery progress, and related financial records processed through our payment partners.
g. Preference Data
Includes your marketing subscription preferences, opt-in/opt-out choices, product or content interests, and responses to promotional events or surveys.
4. Legal Bases for Data Processing
We rely on the following legal grounds when collecting and processing your personal data:
– Consent: Where legally required, we seek your explicit consent (e.g., for marketing communications or certain cookies).
– Contractual Necessity: For the performance of a contract or in preparation to enter into one, such as order processing and account servicing.
– Legitimate Interests: For purposes such as website optimization, fraud prevention, customer service improvements, and analytics.
– Legal Obligations: Where local or international regulations mandate data retention or disclosure (e.g., tax or anti-fraud requirements).
5. Your Data Protection Rights
Subject to the GDPR and CCPA, you have the following data rights:
– Right of Access: You may request copies of your personal data held by us.
– Right to Rectification: You can request inaccurate or outdated data to be corrected.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data under specific conditions.
– Right to Restrict Processing: You can ask us to limit how we use your data.
– Right to Data Portability: Where applicable, you can request that we transfer your personal data to you or another provider in a structured, machine-readable format.
– Right to Object: You can object to processing activities based on our legitimate interests, including direct marketing.
– Non-Discrimination: Under the CCPA, consumers are entitled to exercise their rights without facing discriminatory treatment.
To exercise any of these rights, please contact us at: [email protected]. We will verify your identity before responding to any request.
6. Data Security Measures
We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Security provisions include:
– End-to-end encryption using industry-standard protocols
– Access control and authentication mechanisms for staff
– Regular data backups and disaster recovery procedures
– Employee training on data privacy and secure handling practices
While no system is entirely secure, we continually update our practices to strengthen security measures in line with technological advancements.
7. International Data Transfers
Your information may be stored and processed in jurisdictions outside your home country, including the United States. For transfers from the EU or UK to countries without an adequacy decision, we rely on Standard Contractual Clauses approved by the European Commission, along with supplementary measures to ensure data protection alignment.
8. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described in this policy or to comply with legal, regulatory, and operational requirements. Typical retention periods include:
– Account and Profile Data: Retained as long as the account remains active and up to 6 years post-deactivation
– Transaction Data: Retained for 7 years to comply with financial and legal obligations
– Communication Data: Retained up to 3 years for support and audit purposes
– Usage and Technical Data: Retained for up to 2 years for performance and security analysis
Data may be anonymized and stored for longer durations for statistical or research purposes.
9. Cookie Policy
We use cookies and similar technologies on pixelhearth.com to enhance user experience, analyze traffic, and personalize content. The following types of cookies may be used:
– Essential Cookies: Required for the basic operation and security of the site
– Functional Cookies: Enable personalization and remembering of preferences
– Analytical Cookies: Provide insights into traffic patterns and site usage for improvement
– Performance Cookies: Help us optimize site performance and content delivery
Cookies do not directly reveal personally identifiable information unless you have chosen to provide it.
10. Cookie Management and Compliance
We offer full transparency and control over cookie use:
– Upon first visit, you are prompted to accept or decline non-essential cookies
– You may adjust preferences via our cookie banner or settings page at any time
– GDPR-compliant consent is logged and stored securely
– For users under CCPA, we provide a “Do Not Sell My Personal Information” link enabling opt-out of sale-related cookies
Browser settings can also be used to delete existing cookies or block future ones.
11. Children’s Privacy
PixelHearth does not knowingly collect or solicit personal data from children under the age of 13. If we discover that such information has been submitted without verifiable parental consent, we will promptly delete it. If you believe a child has provided us personal data, please contact us immediately at [email protected].
12. Changes to This Policy
We may modify or update this Privacy Policy from time to time to reflect changes in operational or legal practices. All updates will be posted on pixelhearth.com, and where significant changes are made, we will provide appropriate user notification via the site or by email. Continued use of the site implies your acceptance of the revised terms.
13. Contact Information
For questions regarding this Privacy Policy, any of your personal data rights, or to file a complaint, you may contact us at:
Email: [email protected]
Website: https://pixelhearth.com
We are fully committed to maintaining the trust and confidence of our users and to upholding our obligations under GDPR, CCPA, and all applicable privacy laws. If you have any concerns regarding your personal information or how it is handled, please do not hesitate to reach out.